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As a valued user of guts-casino via guts-nz.com, you are entitled to clear, prompt, and legally compliant support channels. In accordance with the Gambling Act 2003 (NZ), the Remote Interactive Gambling Code, and international best practices, our contact procedures prioritise user protection, transparency, and effective resolution of all inquiries. This page details all available contact methods, information handling protocols, and your legal rights when communicating with our support team.

Contact Methods and Availability (System 1: Factual & Procedural Clarity)

  • Support Email: For all support-related inquiries, email us at support-en@guts-nz.com. This address is reserved exclusively for users of guts-nz.com and is monitored 24/7. Please provide your full name, registered email address, and a clear description of your request to expedite processing.
  • Live Chat: Access our live chat support at https://guts-nz.com/live-chat. Live chat is staffed at all times by trained representatives to ensure prompt assistance.
  • Contact Form: Complete the secure online form below. All required fields must be completed for your inquiry to be processed.
  • Telephone Support: Currently, direct telephone support is not specified for guts-nz.com. Please use email or live chat for immediate assistance.

Response Timeframes and Service Standards (System 2: Legal and Regulatory Detail)

  1. Response Commitment: OBSERVE: Industry standard for remote gambling operators is prompt, documented response. EXPAND: NZ law mandates reasonable response times and transparent complaint handling. REFLECT: At guts-casino on guts-nz.com, we strive to reply to all inquiries within one business day. Urgent issues, including account security and responsible gambling concerns, are prioritised for immediate escalation.
  2. 24/7 Support: Our team is available at all times, including weekends and public holidays, to address your needs without delay. This meets and exceeds regulatory expectations for continuous player support.
  3. Escalation Procedures: If your issue is not resolved to your satisfaction, you may request escalation to a supervisor or the compliance department. Formal complaints will be addressed in accordance with published dispute resolution protocols.

Regional Compliance Note: Under NZ regulations, all customer support interactions are logged and may be subject to regulatory review to ensure transparency and fairness.

Contact Form: Secure Submission (System 1: Procedural Simplicity)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Regulatory Contact Details (System 2: Legal Transparency)

  • Registered Operator: guts-casino is operated by Betsson Group, licensed and regulated under the Malta Gaming Authority (MGA/CRP/108/2004-05, active as of 2025). The UK Gambling Commission license (056427) does not apply to NZ users.
  • Headquarters: Betsson Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta
  • Company Registration Number: C69036 (Betsson Ltd)
  • Official Websites:

Note: All official communications regarding your account, complaints, or legal notices must be sent to the addresses listed above. Unauthorised or third-party channels may not be monitored or valid for formal correspondence.

Data Protection, Confidentiality, and Legal Disclaimers (System 2: NZ-Compliant Protective Clauses)

  1. Privacy and Data Security: OBSERVE: NZ Privacy Act (2020) and GDPR require strict data protection. EXPAND: All information submitted via contact channels is encrypted and processed in accordance with the guts-nz.com Privacy Policy. REFLECT: Personal data is used solely for resolving your inquiry, is never sold or shared with unauthorised third parties, and is stored securely for audit and regulatory purposes.
  2. Legal Communications: Any legal notices, complaints, or dispute submissions must reference your registered account details and be sent to support-en@guts-nz.com. Failure to follow these protocols may result in delayed or invalid processing.
  3. Responsible Gambling Support: If you require assistance related to responsible gaming, self-exclusion, or gambling harm minimisation, please indicate this in your message for immediate prioritisation. Additional resources are available at Responsible Gaming.
  4. Jurisdictional Limitation: All contact provisions and user support protocols described herein apply exclusively to users of guts-casino via guts-nz.com who are physically present in New Zealand or permitted regions.

Disclaimer: While guts-casino via guts-nz.com endeavours to provide accurate and timely support, all communications are subject to applicable laws, regulatory audits, and the Terms & Conditions in effect as of 2025. This page does not constitute legal advice and is provided for informational purposes only.