burger icon
Guts Casino
Log In

Responsible Gaming

Responsible gaming at guts-casino on guts-nz.com is based on the principle that gambling should remain an enjoyable and conscious form of entertainment. We are committed to providing a safe environment and support for all players, ensuring that gaming remains a positive experience. Our operator team is always ready to assist with information, guidance, and access to professional help if needed.

Risk Awareness

OBSERVE: NZ gambling law requires player protection against harm, including clear information on the risks of problem gambling. EXPAND: Industry standards and local regulations mandate disclosure of addiction signs and self-assessment tools. REFLECT: This section educates players about potential risks, signs of problematic behaviour, and provides a concise self-check tool.

Recognising Problem Gambling

  • Frequent and longer-than-planned sessions: Gambling often or for extended periods, especially when alone.
  • Preoccupation with gambling: Consistently thinking about bets, wins, or losses even outside the casino environment.
  • Chasing losses: Increasing stakes or frequency to recover previous losses.
  • Neglecting responsibilities: Ignoring work, study, family, or social commitments due to gambling.
  • Borrowing or selling possessions: Seeking funds for gambling by borrowing money or selling assets.
  • Hiding gambling activity: Concealing play frequency, losses, or behaviour from friends and family.

Self-Assessment Test

Ask yourself the following questions:

  • Do I gamble more than I can afford to lose?
  • Do I often lose track of time or spend longer than intended playing?
  • Have I tried to reduce or stop gambling without success?
  • Do I feel irritable or anxious when unable to play?
  • Has gambling negatively affected my finances, relationships, or work?

If you answer "yes" to any of the above, consider seeking advice or using the support resources below.

Limits & Tools

OBSERVE: NZ regulations and best practice require clear options for player self-limitation. EXPAND: Deposit, session, and time-out controls must be easily accessible and explained. REFLECT: This section details how to manage your play responsibly on guts-nz.com.

Setting Deposit Limits

  1. Log in to your account at guts-nz.com.
  2. Navigate to My Account > Responsible Gaming > Set Limits.
  3. Select the type of limit: Daily, Weekly, or Monthly deposit cap.
  4. Enter your desired limit amounts (e.g., NZD 100 per week).
  5. Confirm your selection; changes may take effect immediately or at the start of the next period for reductions.

Session Time Limits

  • Within Responsible Gaming settings, set a session timer to limit continuous play (e.g., 1 hour).
  • Receive reminders when you approach your limit; automatic log-out is enforced upon reaching the set duration.

Time-Outs (Taking a Break)

  1. Go to Responsible Gaming > Time-Out in your profile.
  2. Choose break duration: 24, 48, or 72 hours.
  3. Confirm your time-out request; your account will be inaccessible for the selected period.

Regional Compliance Note: All limit settings are in accordance with NZ player protection standards, and cannot be overridden during the selected timeframe.

Self-Exclusion

OBSERVE: NZ regulations mandate clear self-exclusion mechanisms, including precise procedures and communication of consequences. EXPAND: Procedures must be transparent and accessible, and player rights during exclusion protected. REFLECT: This section provides a stepwise guide and outlines your rights and obligations.

  1. Accessing Self-Exclusion: Log in to your guts-nz.com account and navigate to Responsible Gaming > Self-Exclusion.
  2. Selecting Exclusion Period: Choose the desired exclusion duration: 6 months, 1 year, 5 years, or lifetime.
  3. Confirmation: Carefully review the terms, then confirm your decision. The process may require two-step authentication for your protection.
  4. Support Contact: For assistance, email support-en@guts-nz.com or use Live Chat.
  5. Immediate Effect: Your account will be blocked from logging in and placing bets for the selected period.
  • Withdrawals: Any remaining balance can be withdrawn by contacting support within 30 days of exclusion, subject to verification.
  • Refunds: Wagers placed prior to exclusion stand; no retroactive refunds for completed bets.
  • Irrevocability: Permanent exclusions cannot be reversed. Temporary exclusions last for the selected period and cannot be shortened.
  • Legal Protections: All self-exclusion actions adhere to privacy laws and NZ regulatory protocols. Information is kept confidential and used solely for responsible gaming enforcement.

Regional Compliance Note: Self-exclusion requests are processed according to New Zealand's Gambling Act 2003 and relevant player protection standards.

Support Resources

OBSERVE: NZ law requires clear, accessible support contacts and third-party help. EXPAND: A full range of local and international resources, including self-exclusion schemes and support for families, must be provided. REFLECT: This section compiles all avenues for professional, confidential assistance.

Local Support - New Zealand

  • Gambling Helpline NZ: 0800 654 655 (24/7, English & Te Reo Māori). Free, confidential advice and crisis support for gamblers and their families.
  • TXT Service: Text 8006 for immediate support and referrals.
  • Website: gamblinghelpline.co.nz
  • Face-to-Face Counselling: Referrals available via helpline or website directory.

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

  • UK GamStop: Online exclusion for UK-licensed casinos (gamstop.co.uk - not directly applicable to NZ, but informative).
  • Spain RGIAJ: Spanish national exclusion register (ordenacionjuego.es/en/rgiaj).
  • Blocking Apps: Gamban and BetBlocker are software solutions for restricting access to gambling websites across devices, available worldwide.

Family Support

Confidentiality: All support contacts and self-exclusion requests are handled with strict confidentiality. Professional help is available at every stage, whether you are a player or a concerned relative.

Help for Family

OBSERVE: NZ law and industry guidelines recognise the impact of gambling on families. EXPAND: Content must provide advice and resources for relatives and friends. REFLECT: This section offers actionable steps and support links.

How to Support Someone with Gambling Issues

  • Approach the conversation calmly and without judgment, focusing on concern and care.
  • Encourage open discussion about gambling behaviour and its impact.
  • Suggest using the self-assessment test above or seeking professional help.

Family Support Resources

Recommended Next Steps

  • Contact a psychotherapist specialising in addiction (referrals available via helplines).
  • Call national or local helplines for immediate advice (see above).
  • Participate in family support meetings or online groups.

Regional Compliance Note: All family support information is aligned with the Gambling (Harm Prevention and Minimisation) Regulations 2004 (NZ).

Operator's Commitment

OBSERVE: NZ regulatory frameworks require proactive operator involvement in harm prevention. EXPAND: Internal risk monitoring and intervention procedures must be disclosed. REFLECT: This section details how guts-casino on guts-nz.com identifies and mitigates risky behaviour.

Internal Risk-Check Procedures

  • Behavioural Monitoring: Our system continuously analyses play activity for signs of risk, such as increased frequency, higher-than-average deposit spikes, or erratic betting patterns.
  • Automated Warnings: Players demonstrating risk indicators receive on-site alerts recommending self-assessment, limits, or support contact.
  • Manual Review: The Responsible Gaming Team reviews flagged accounts for concerning behaviour or repeated breach of personal limits.

Support-Initiated Contact

  • Support staff may proactively contact players by email (support-en@guts-nz.com) or via site messaging if high-risk patterns are detected.
  • In cases of severe indicators, temporary account suspension or mandatory cooling-off may be applied in accordance with regulatory requirements.
  • All interventions are documented and subject to independent audit under the Malta Gaming Authority licence (MGA/CRP/108/2004-05), with NZ protocols fully respected.

Regional Compliance Note: Guts-casino's procedures reflect NZ harm minimisation law and international licensing standards.

Updates

OBSERVE: NZ and international regulations require players to be kept informed of responsible gaming policy changes. EXPAND: Notification channels must be specified and update records maintained. REFLECT: This section explains our notification process and provides the latest revision date.

  • Player Notification: Changes to responsible gaming policies are communicated via:
  • Last Update: 2025-11-06

Regional Compliance Note: All updates are made in accordance with NZ Gambling Act notification requirements and international best practice.

Contact & Feedback

OBSERVE: NZ law mandates a clear channel for responsible gaming contact and feedback. EXPAND: Email and real-time chat must be provided and monitored by trained staff. REFLECT: This section gives direct access for personal support or to provide feedback regarding responsible gaming.

Feedback Form

For requests regarding self-control, account limits, or support, please use our Live Chat or email support-en@guts-nz.com for confidential assistance. All communications are handled by our trained responsible gaming team in line with NZ legal and privacy requirements.

Regional Compliance Note: All contact channels are compliant with NZ and international privacy standards, ensuring confidentiality and prompt response.